Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people ...

It shouldn’t be a disciplinary action. It should be a process. When I was in HR, I watched managers dodge conversations about ...

A complete WEM suite makes it easier for Salesforce to position Agentforce Contact Center as a replacement for current CCaaS ...

Project Mirage's Dune is a trio of keys that can be programmed to do almost anything and its functions can change depending on the software running in the foreground.

Learn what Salesforce Agentforce 360 does, how its AI agents work, what it costs, and which businesses should consider or ...

As artificial intelligence agents move onto government laptops, state and local agencies must balance productivity, ...

The Dodgers followed through on a pledge made a year ago, donating $1.1 million to two foundations supporting those impacted ...

The loss of high-profile LGBTQ characters on TV is a troubling sign, but surprise hits like “Heated Rivalry” offer a glimmer ...

The Antetokounmpo for Jalen Brown trade rumors will not die. Even if they probably should.